Store Policy
Customer Service
If you have questions regarding products, orders, payments, deliveries, exchanges, returns, or refunds, please contact Kamelgshop.
Contact Channel
Email: contact.kamelg@gmail.com
Service Hours
Monday to Friday, 9:00 AM to 6:00 PM (Brasília time).
Response Times
We respond within 1 business day (or up to 2 business days during periods of high demand).
To expedite service, please provide:
Order number
Full name and email used for the purchase
Reason for contact
Photos/videos (required in cases of defects or incorrect items)
Exchanges, Returns, and Refunds (Summary)
Change of mind/cancellation: request within 7 calendar days of receipt.
Defect or shipping error: request within 30 calendar days of receipt.
Return shipping: free only in cases of defects or shipping errors (we provide a label upon approval).
Refunds: processed within 7 business days after receipt and inspection (credit card refunds may take up to 2 billing cycles, depending on the bank).
Privacy and Security
Kamelgshop respects your privacy and uses your data solely to process orders, provide support, and improve your shopping experience.
Data We May Collect
Name, email, phone number, address, order information, and browsing data (cookies).
How We Use Your Data
Processing payments and delivering orders
Sending order updates and support communications
Preventing fraud and enhancing security
Improving the website and shopping experience
Payments and Security
Payments are processed in a secure environment by payment providers. Kamelgshop does not store full card details.
Data Sharing
We share data only when necessary for delivery, payment processing, and compliance with legal obligations.
Privacy Contact
Email: contact.kamelg@gmail.com
Response time: up to 2 business days.